Warranty coverage for WoW Store products, digital content, and services
This page explains the warranty CookWoW provides on physical products sold through the WoW Store, and how warranties apply to digital content and services. Your statutory consumer rights always apply in addition to anything stated here.
Each WoW Store product carries a warranty stated on its product page, beginning on the date of delivery. Our signature cookware — such as the Reinforced Stone Ceramic Frying Pan — carries a 10-year limited warranty against manufacturing defects. Other products carry the warranty period shown in their listing.
The warranty covers genuine manufacturing defects in materials and workmanship under normal household use — for example cracking, glaze imperfections, structural failure, or defects identified against our quality testing (such as RoHS, ISO 8391-2, and CEN/TS 12983-2 for cookware). If a covered defect appears, we will repair, replace, or refund the item at our discretion.
The warranty does not cover normal wear and tear, cosmetic marks from use, or damage caused by misuse, accidents, drops, overheating beyond rated limits, improper cleaning, commercial use, unauthorised repairs, or failure to follow the care instructions. Consumable and perishable goods are not covered.
To make a warranty claim, contact info@cookwow.fun with your order number, a description of the issue, and clear photos or video of the defect. Our team will assess the claim and, if approved, arrange a repair, replacement, or refund. We may ask you to return the item; for confirmed defects we cover return shipping.
For approved warranty claims the first replacement is free. Subsequent replacements of the same item may be offered at a discount as stated on the product page. Replacements are subject to stock; where a product is unavailable we offer an equivalent item or a refund.
Digital content (recipes, courses, and downloads) and platform services are provided on an 'as available' basis. We warrant that paid digital content will be accessible as described; if a course or digital item is materially defective or inaccessible due to a fault on our side, contact us for a fix or a refund. Creator services such as tasting sessions, lab testing, consultations, and custom meal orders are covered by their own terms and dispute process.
Nothing in this warranty limits your mandatory rights under applicable consumer-protection law. In the Kingdom of Saudi Arabia, consumers are protected under the regulations of the Ministry of Commerce, and these statutory rights apply in addition to the voluntary warranty described above. Where a mandatory right conflicts with this policy, the mandatory right prevails.
For any questions about warranty coverage or to start a claim, please reach out to us at info@cookwow.fun. Our support team typically responds within 24 hours.