Our policies for returns, exchanges, and refunds on WoW Store products
We offer a 7-day return window from the date of delivery. If you are not satisfied with your purchase, you may request a return within this period provided the item meets our eligibility criteria below.
To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all tags and accessories intact. Food products, perishable goods, and opened or used items are non-returnable for hygiene and safety reasons.
To initiate a return, contact us at info@cookwow.fun with your order number and reason for return. Our team will review your request and provide return instructions. Return shipping is at the buyer's expense unless the item is defective or was shipped in error.
Once we receive and inspect the returned item, your refund will be processed within 7-14 business days. Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once the refund has been processed.
Purchases and subscriptions made inside the CookWoW iOS app are processed by Apple, not by CookWoW. Refund and cancellation behavior follows Apple's policy: • Request refunds at reportaproblem.apple.com. Apple's decision on refund requests is final. • Cancel iOS subscriptions via Settings → [your name] → Subscriptions, or apps.apple.com/account/subscriptions. • Digital content (recipes, courses, subscriptions) is generally non-refundable once access has been granted, consistent with Apple's policy on digital goods. • CookWoW cannot issue refunds for App Store transactions and cannot cancel an active Apple subscription on your behalf. If Apple approves a refund, access is automatically revoked via webhook on our side. Android app and web purchases follow the standard refund policy in the sections above — they are processed by Tap Payments, not by Google Play.
If you would like to exchange a product for a different size, color, or variant, please contact us at info@cookwow.fun with your order number and preferred replacement. Exchanges are subject to product availability.
If you receive a defective or damaged product, we will provide a free replacement or a full refund at your choice. You will not be charged for return shipping on defective items. Please contact us within 48 hours of delivery with photos of the defect.
Pre-orders can be cancelled at any time before the item has been shipped for a full refund. Once a pre-order item has shipped, standard return policies apply.
For any questions about returns, exchanges, or refunds, please reach out to us at info@cookwow.fun. Our support team typically responds within 24 hours.